Frequently Asked Questions

• My payment was successful but my number was not recharged?
  Please reach out to contact@cashback91.com along with Order Id (available in your Transaction History).
• When will I get my refund?
  Within 5-7 working days you will get your refund from the same source.
• I have not received my refund in my bank account. What should I do?
  Refunds are generally processed by the bank within 48 hours and it usually takes 5-7 working days from the date of refund to reflect in your bank account. (Excluding Saturday, Sunday, and bank holidays
• Will my account be associated with an email address or mobile number?
  Email address and mobile number is a one-to-one mapping. You can log in via email or mobile number.
• Can I save cards in my account?
  The details of your card are saved automatically after you do a transaction.
• Why was the recharge amount not accepted on the app or website?
  Operators decide the recharge denominations circle-wise and they keep changing it from time to time. Please view and select the plans available on the website/app and process the recharges in order to receive the right benefits.
• How long does it take to receive Cashback on Recharges/Bill payments?
  Patience is the key. Cashback91 awaits confirmation from the operator. Once the transaction is successfully done, we Credit the cashback within 24-36 hours. In case you have not received the Cashback in your Cashback91 wallet even after 36 hours, kindly connect with our team. Note: Before giving up hopes, kindly go through the Terms and Conditions of the offer availed. However, we are always there to assist you and for all your further queries, please email us at contact@cashback91.com
• Does the recharge happen immediately?
  Yes, you get your recharge immediately. As soon as the payment is made, you will get a confirmation mail from Cashback91.com and a recharge message from your mobile operator. Generally, it takes less than 10 seconds for the transaction to complete.
• How do I raise a query?
  Write to us at cashback91.com and we will get back to you as quickly as possible. You may also refer to the "Help & Support" section under "Menu" for detailed information and to contact us.
• How to file a Consumer Complaint Online?
  The Users/ Applicants can visit Customer Complaint Forum of contact@cashback91.com to raise an Online Complaint or Feedback, or they can contact us through support.
• How can I submit a Feedback or a Consumer Complaint
  You can fill this form and we will be in touch with you.